Delivery & Payment

Pickup & Delivery

Our commitment to food culture, artisan food and mindful use of resources during production and shipping is key to our Hausgemachtes shop. For this reason, our transport packaging is plastic-free and made of sustainable materials. Our cooling method is also environmentally friendly thanks to Biobiene’s modern solution and is composed only of paper and water. In addition, we reuse old packaging materials we’ve received from our own suppliers. If you want to play things super green, get on your bike and come and pick up your purchase yourself!
But even if you’ve opted for shipping, worry not – we send all standard packages climate neutrally through DHL GoGreen. By participating in the GoGreen program, we ensure that your purchase contributes to climate protection as with this special program, transport-related CO2 emissions are offset by various climate protection projects.

Shipping costs within Germany at a glance

Details and Europe can be found below
0 €pickup at Nobelhart und Schmutzig in Berlin
0 €from €200 order value DHL GoGreen standard shipping
6,90 €DHL GoGreen standard shipping – non-food
9,10 €DHL GoGreen standard shipping – food
13,90 €from €200 order value DHL Express & fresh food shipping
23 €DHL Express & fresh food shipping

Shipping Costs in Detail

Pick Up

Your purchase is ready for pickup here at Nobelhart. We are happy to have you stop by. Really, this is our favourite option by far! This way you get your product directly from us and you also save on shipping costs. We enjoy having a chat with you and it’s just that much nicer if you put a delicious fruit spread or our oil of wild juniper in your shopping cart instead of spending the extra money on shipping.

Nobelhart und Schmutzig
Friedrichstr. 218
10969 Berlin

Pick up hours:

Tu – Fr 1:30pm – 8pm

Sat 3pm – 8pm

For pick ups on Saturday the order needs to be placed until Friday 5pm the latest.

Nobelhart - Delivery

Since Friday the 28th of May we are cooking for you again – live and in colour. Therefore, we stopped our delivery service withing Berlin. You can still pick up your goodies in person on-site at the restaurant on Friedrichstr or make use of the services of DHL, either regular or express.

DHL GoGreen Delivery

If you’re not lucky enough to live in Berlin, we charge you for shipping at cost. Shipping is climate neutral. For packages up to 20kg costs are as follows:

Germany
€6.90 for non-food
€9.10 for food
€0 for orders over €200

Austria
€25,26

Lichtenstein
€37,00

All other EU countries
€25,26 (only non-food products)

Of course, our packaging solutions use all sustainable cardboard, paper adhesive tapes with natural rubber and wood wool as filling material. Yes, wood wool can be a little dusty, but it is also environmentally friendly, renewable and biodegradable.

For international orders, please provide the phone number to avoid any returns.

Shipment for Fresh Food

All labeled fresh foods such as:

butter, yoghurt, cream cheese, greaves fat …

can only be sent with the ‘Frische-Versand’ option.

The delivery through DHL Express is only possible inside Germany and costs (max. 20kg):

Germany
€23,00
€13.90 for orders over €200

Please note that shipment of fresh produce cannot take place over public holidays or weekends due to cooling requirements.

Payment options

To make the payment process as convenient as possible, you can choose between two payment options. The transmission of your data always takes place via a secure connection.

Credit card

You can use the following credit cards for payment: Mastercard, Visa, Amex

During checkout, simply enter your card number, card verification number and expiration date in the fields provided.

Paypal

Paying has really never been easier. Use one of the most popular online payment services to process your order.

Returns

If you ever feel the need to return a purchase, just get in touch – we’re all real people and we’ll do our best to find a solution with you. Here are the basic guidelines:

14 days right of return without giving reasons
(although of course we would love to hear what we can do better next time!)

Excluded from return:
Food and non-alcoholic beverages of any kind

Send us an email to hausgemachtes@nobelhartundschmutzig.com – you’ll find our return policy in detail in our terms and conditions (7 Returns).

And if you are still not sure now, that is also perfectly ok and you can simply write us an email before your order if a specific product can be returned if necessary. Contact us – you’ll speak to an actual Nobelhart human and not some bot!

Questions & Answers

What are the shipping costs if I order a mask, soap and also granola (I live in Bavaria)?

Standard shipping within Germany is €9.10. Since your order value is less than €200 (and thus doesn’t qualify for free shipping) and includes both food and non-food items, it falls into this category.

I would like to bring my own bag for pickup at Nobelhart, does that work?

Absolutely, we will be happy to pack your purchase into your bag (if possible).

Do you use cold packs or how do you go about refrigerating the food?

We use an environmentally friendly cooling solution consisting of paper and water. Biobiene's Icepacks are pre-frozen to -18 °C and keep your delicate goods chill during transport. Since the Icepacks are made entirely of paper, you can simply dispose of them with the waste paper afterwards.

It’s great that you offer free shipping for orders over €200 in Germany. What if I order by express shipping - will you also cut me a deal if my order exceeds €200?

Sure thing. Unfortunately, we can’t offer you Express Shipping at zero cost, but you will receive the same monetary benefit that you would have with free standard shipping. So we subtract €9.10 from the express shipping costs and you end up with €13.90.

Is shipping outside Germany also free for orders over €200?

Unfortunately, we can only offer this promotion for Germany at the moment - nevertheless, we are constantly working on improvements.

I don’t live in Germany, Austria or Liechtenstein. Can I still order food?

Not directly from us, unfortunately. To ship to non-German speaking countries, we would have to translate our labels into ALL those languages. But if you have friends or acquaintances here, just let them order and then send it on to you. Individuals can also send food to friends abroad.

The pens are awesome. Do you ship them to France as well?

Yep, we do! All non-food items can be shipped to anywhere in Europe.

I forgot my mom’s birthday is coming up tomorrow - how fast are you?

Fast enough - if you live in Berlin, can come pick up your purchase between Sunday to Friday if you order by 6pm the previous day.